Job Title: Technical Support Engineer
Job Code: CB010402

Location: Essex (Office-Based, with occasional site visits)
Employment Type: Permanent
Salary Range: £28,000 – £35,000 per annum

Job Summary

We are seeking a skilled and customer-focused Technical Support Engineer to join our team. This role involves providing remote and on-site technical support to customers, assisting with troubleshooting, diagnosing issues, and commissioning systems. Additionally, you will support the sales team with site surveys, reviewing specifications, preparing quotations, and creating AutoCAD drawings for first and second fix solutions.

This is an excellent opportunity for an individual with a strong technical background in electronics, IT, or the security industry who is passionate about technology and customer service.

Key Responsibilities

• Remote Support: Provide assistance via email, phone, or remote PC login sessions to diagnose and resolve technical issues.
• On-Site Support: Conduct in-depth diagnostics and assist with system commissioning when remote solutions are not feasible.
• Sales Support: Conduct site surveys, review specifications and drawings, prepare quotations, and create AutoCAD drawings for installation solutions.
• Customer Assistance: Offer exceptional customer service by resolving technical issues promptly and effectively, ensuring customer satisfaction.
• Collaboration: Work closely with other teams to share insights, improve processes, and enhance the overall customer experience.

Qualifications and Skills

Essential:

• 2+ years of experience in a technical support role.
• Strong understanding of computer hardware and software.
• Background in electronics, IT, or security industry equipment.
• Excellent troubleshooting and diagnostic skills.
• Customer-oriented mindset with strong communication skills.

Desirable:

• Hands-on experience with security equipment (e.g., intercoms, access control, CCTV, fire alarms, HVAC systems).
• Knowledge of networking, computing, and related technologies.
• Familiarity with AutoCAD for preparing technical drawings.

Why Join Us?

• Professional Development: Access to continuous training and personal development courses.
• Tools for Success: Company-provided mobile phone, laptop, and company card for work-related expenses.
• Diverse Experience: Opportunity to work both in the office and on-site, gaining hands-on experience in various aspects of the technical support field.
• Supportive Environment: Join a collaborative team that values your growth and contributions.

Additional Information

• This role is primarily office-based, with occasional site visits (approximately 1-3 times per month). Site visits will involve providing advisory and technical support rather than hands-on installations.
• The ideal candidate may come from a hands-on engineering role, IT/networking, or security equipment background and be looking to transition into a technical support office role.

If you are passionate about technology and enjoy solving technical challenges, we encourage you to apply and take the next step in your career!